Honest answers before you commit.

Each member's allergen tags are treated as hard constraints, not preferences. When the household matrix is compiled, the strictest member wins for any shared meal — if one person is tree-nut aware, no tree-nut-containing recipe appears on the slate without an explicit swap warning. That said, labels change, kitchens vary, and cross-contamination happens in ways we can't model. PlateMe surfaces what looks compatible; it is a likely fit, not a medical determination, and does not prove a specific product or meal is safe. Where a member's risk is severe, always confirm with the brand or the restaurant directly.

We're building PlateMe as a paid product from day one — subscriptions, not ad-supported free tiers dependent on selling data. If we ever wind down, subscribers get at least 90 days' notice, a data export of every profile and plan they've built, and a full refund for any unused subscription period. Your household matrix and history are yours. We don't sell dietary data to the brands or restaurants that appear in scan results.

The household matrix is designed for exactly this. Each member sets their own profile — gluten-free, vegan, low-FODMAP, tree-nut aware, whatever applies — and the engine compiles them into a single combined ruleset. The strictest constraint wins for shared meals, with severity recorded so you can see precisely why a recipe was included or excluded. Conflicts (e.g., a vegan member and a carnivore preference) are surfaced plainly rather than silently resolved. If a meal can’t satisfy the full matrix, the planner offers a split or swap, not a silent misfit.

A "likely fit" is a recommendation based on the ingredient data we have: recipe ingredient lists, packaged-food labels scanned at a point in time, or menu copy that was accurate when we read it. It is a probability signal, not a medical determination. PlateMe does not diagnose conditions, prescribe therapeutic diets, or guarantee a specific product or meal is safe for any member. Ingredients change without notice, menus vary by location, and kitchen cross-contamination is outside what we can measure. Your responsibility: for any member whose dietary need carries real health consequences — a celiac, a severe allergen, a medically prescribed exclusion — always confirm with the brand, the restaurant, or a clinician before serving.

Cancel anytime from your account settings — no call required, no cancellation fee. Your access continues until the end of the billing period you’ve paid for. We offer a full refund within 7 days of your first charge if PlateMe isn’t right for you; after that, refunds are prorated for any unused full months remaining on an annual plan. Monthly plans are not refunded mid-cycle once the period has started. If a technical issue on our end caused charges you didn’t expect, contact us and we’ll make it right.